Protection Of Personal Data
Dear Guests, We have prepared this Clarification Text to inform you about the processing of your personal data and your legal rights in accordance with Article 10 of the Personal Data Protection Law No.6698 ("KVKK"). We ask you to read it carefully. Turizm"). In accordance with the KVKK, we have a data controller obligation towards all our customers. It is very important for us to ensure that your personal data that we are responsible for is processed in accordance with the legislation, to protect this information and to protect the privacy.
Kaya Turizm, processes your personal data in a limited and proportional manner, keeps it technically and administratively, as required, within the framework of the laws, legal requirements and the legitimate interests of Kaya Turizm, only in connection with the purpose of processing, as specified in Article 4 of the KVKK, It provides up-to-date and shares it with authorized institutions.
At Kaya Turizm, your personal data such as identity, communication, legal transaction, physical space security, transaction security, customer transaction, marketing, audio-visual records and health information are processed in case of legal regulations. Your personal data, reservation and related information entered in the Accommodation Document and Hotel Automation application in Kaya Turizm; Telephone numbers +90 (232) 489 19 40, +90 (530) 951 63 19, e-mail addresses with the extension @ otelkaraca.com.tr and mobile phones registered with the other company can be found on the website otelkaraca.com.tr It is processed by collecting the information transmitted to us with the reservation form in the system of Booklogic, from which we receive service with the reservation link found, and recording it with the registration information and contracts related to the organization services. In addition to the guests staying at the hotel, similar information is collected from the guests coming for the restaurant, meeting organizations and massage / spa center. In addition, personal data is recorded visually by camera systems or photo-taking devices. That you share your information with your own will and consent booking.com, hotels.com, expedia.com, hrs.com, hotelbeds.com, hotelz.com, odamax.com, tatilsepeti.com, etstur.com, jollytur.com, setur.com.tr, etc. It is also processed by collecting and recording the reservation information transmitted through 3rd parties.
All our customers staying at Kaya Tourism fill and sign the Accommodation Certificate. This form includes name and surname, identity information, address, phone, e-mail, vehicle license plate and signature. The information in this form is entered in the Hotel Automation application. In addition, commercial message permission approval is received in the form. If you give your consent, we will send you campaign and advertisement messages or call you by phone for marketing purposes. During registration, identity checks are carried out in accordance with legal regulations. It is mandatory to show identification. In accordance with the Identity Reporting Law No. 1774, your credentials are recorded in the Security Identity Notification System for the purpose of performing GBT (General Information Collection) operations and only during your stay. Necessary information for notification is received by filling the fields in the chamber registration document and obtaining the identity information.
Our customers can get internet access, telephone, food, beverage, mini bar, ironing, dry cleaning and massage / spa / sauna, bicycle rental services during their stay or being in Kaya Turizm. These services are recorded in the ticket forms and the Hotel Automation application. The forms include your name, surname, room number and signature. The services received can be seen in the detailed expense statement. Your credit card and account information are processed using the secure POS service offered by banks for the purpose of performing payment transactions. It is kept for the same period with the invoices. Information in the automation system and Accommodation Documents are stored for five (5) years within the scope of the Regulation on the Implementation of the Law on Identification and destroyed in accordance with the disposal procedure. Invoice information is shared and processed with the e-document applications of the Revenue Administration. The invoice is issued according to the Tax Procedure Law No. 213. According to the Tax Procedure Law, the said retention obligation is five (5) years following the year in which the invoice was issued or received, and ten (10) years in terms of the Turkish Commercial Code. Therefore, documents and invoices pertaining to bill, pos and other payment records are stored for ten (10) years and destroyed. In accordance with the Law No. 5651 on Regulating Broadcasts Made on the Internet and Fighting Against Crimes Committed Through These Publications, your internet access provided by Kaya Turizm is recorded by matching with the room number or identity number. These records are kept for at least two years. Within the scope of the legitimate interest of Kaya Turizm and in order to ensure your safety or to collect evidence when an incident occurs, images are recorded with a 24/7 camera system. Cameras are not hidden and positioned to protect privacy. Camera recordings are automatically deleted after eighteen (18) days. In order to protect the mutual rights of Kaya Turizm and our customers regarding services, transactions and payments, audio video recording is taken with a visible camera only at the reception. Within the scope of maintenance services; The company that carries out the maintenance services of the Hotel Automation application software, system, network and security system we use, and the company that carries out the maintenance services of the ERP application software, provides access using remote and secure access methods. We have confidentiality agreements with these companies.
The individual customer or company owner of the events and organizations can take photographs, video visuals, or comment and share on their own social media accounts, provided that the organization owner obtains sharing permissions from the relevant persons. Kaya Turizm is not responsible for these shares. Services such as table setting and welcoming visitors can be provided by using the list to be sent by the individual customer or the company, who are the owner of the event and the organization, by themselves. Photographs and videos shared on Kaya Turizm's social media accounts will only be shared with your express consent each time. These accounts are located abroad. Therefore, transfer is made abroad. If individuals or organization participants wish, they can add themselves to the shares of our company and share their own visuals and comments.
The permission, storage, distribution and sharing service and responsibility of the images, social media accounts, websites and printed publications that are not the owner and responsibility of our hotel is not the responsibility of Kaya Turizm. The e-mail system we use for communication is located abroad. KVKK Article 5 (1). We will obtain your explicit consent for the processing of your personal data.However (2). within the scope of the paragraph; clearly stipulated in laws; The processing of personal data is necessary, provided that it is directly related to the establishment or performance of a contract; It is compulsory to fulfill our legal obligation; it is made public by you; data processing is mandatory for the establishment, exercise or protection of a right; If data processing is mandatory for the legitimate interests of Kaya Turizm, provided that it does not harm your fundamental rights and freedoms; Personal data can be processed without seeking explicit consent. Personal data in special quality personal data group in Kaya Turizm are not processed within the scope of our commercial processes. However, the person who is unable to disclose his consent due to actual impossibility or whose consent is not legally valid within the scope of Article 5 (2) paragraph of KVKK or Article 6 (3) is obligatory for the protection of himself or someone else's life or physical integrity or that concerns public health. In the event of an illness, health problem or an emergency such as an accident or injury, we may need to report the incident and the details detected to the authorized emergency response team or a public or private health institution, which has the obligation to keep confidential. Law enforcement officers can be informed according to the form and scope of the incident. Regardless, Kaya Turizm does not perform any data processing or illegal sharing, does not store data in this case.
You may be asked for some information in addition to the records we regularly keep, during situations involving public health and in cases such as entering the hotel, accommodation, meeting and organization participation, and benefiting from the hotel's services. This information includes information such as HES code, fever measurement, questionnaire questions about general health status, international travel history, health-related illness or disease symptoms that may have occurred in relation to you or your relatives. You may be asked to use protectors such as masks during your stay at our hotel. In addition, in case of an illness during your stay at our hotel, isolation and quarantine rules apply. These records can be processed by company employees that we authorized. Records are kept meticulously for the required period of time as required by the legal legislation in a place determined for this work. It is then destroyed in accordance with the disposal procedure. When a legal action is required, your personal information can be shared with the Law Firm. Your personal data can only be shared with legally authorized institutions and / or by law.
Except for the specified ones, personal data is not processed at Kaya Turizm, data is not transferred or shared to third parties in Turkey / abroad. In accordance with Article 11 of the KVKK, your personal data; learning whether it has been processed; request information if it has been processed; learning the purpose of processing and whether it is used appropriately; To know the third persons to whom he / she is transferred at home / abroad; request correction if incomplete / incorrectly processed; To request their deletion / destruction within the framework of the conditions stipulated in Article 7 of the KVKK; to request the third parties to whom it is transferred to be notified of the transactions made in the above-mentioned subjects; to object to the emergence of a result against you because it is analyzed exclusively by automated systems; To demand the compensation of the damage in case you suffer damage due to unlawful processing; you have the rights. Article 13 of the KVKK (1). by filling out the Personal Data Information Request Form in a cl - ests to -email@example.com➚ or firstname.lastname@example.org➚ via courier, notary, e-mail, e-notification or other methods determined / determined by the KVKK board. Your requests will be concluded free of charge as soon as possible and within thirty days at the latest, depending on their nature. However, if the transaction requires an additional cost for our institution, the fee in the tariff determined by the Personal Data Protection Board may be charged. For information about the processing of personal data at Kaya Turizm, you can contact us at otelkaraca.com.tr/kvkk➚ or by calling +90 (232) 489 19 40 or +90 (530) 951 63 19 ..
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